Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some situations, only partial refunds are given.
Refunds
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you if your refund has been approved or rejected.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a number of days.
Late or missing refunds
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at support@toplogs.co.uk.
Returned shipments
To return your product, you must send it by mail to 55 Manor Park Rd, Glossop SK13 7SH, United Kingdom
You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the delivery time for your exchanged product may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Do you need help?
Contact us at returns@toplogs.co.uk for any questions regarding refunds and returns.